7o77 Privacy Policy — How We Protect Your Personal Data

1 Who We Are

7o77 is an online gaming platform operating at 7o77.app, offering casino games, live dealer tables, sports betting, and card games to players in Bangladesh. When you register an account on 7o77, we become the data controller responsible for your personal information.

This Privacy Policy applies to all users of the 7o77 website and mobile app. It covers every piece of personal data we collect from the moment you visit 7o77.app, whether or not you create an account. By using 7o77, you acknowledge that you have read and understood this policy.

2 Data We Collect

7o77 collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

3 How We Use Your Data

7o77 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific ways we use your data include:

• Creating and managing your 7o77 account, including verifying your identity and age.
• Processing deposits and withdrawals via bKash, Nagad, and Rocket.
• Detecting and preventing fraud, money laundering, and other illegal activity.
• Providing customer support and resolving account disputes.
• Sending important account notifications such as transaction confirmations and security alerts.
• Monitoring gameplay to support responsible gaming obligations and identify players who may need help.
• Improving the 7o77 platform based on how players use it.
• Complying with legal and regulatory requirements applicable to online gaming platforms.

We do not use your data to make automated decisions that significantly affect you without human review. If any automated process flags your account for review, a member of the 7o77 team will assess the situation before any action is taken.

4 Data Sharing

7o77 does not sell your personal data to third parties. We may share your data with trusted service providers who help us operate the platform, but only to the extent necessary for them to perform their specific function. All third-party providers are contractually required to handle your data securely and in accordance with applicable privacy laws.

The categories of third parties we may share data with include:

• Payment processors such as bKash, Nagad, and Rocket — to process your transactions.
• Identity verification services — to confirm your identity and age before processing withdrawals.
• Fraud prevention and security providers — to protect the platform and all players from illegal activity.
• Customer support software providers — to manage and respond to support requests.
• Regulatory and law enforcement authorities — where we are legally required to disclose information.

We do not share your data with advertisers, data brokers, or any organisation that would use it for purposes unrelated to your 7o77 account. If we ever need to share your data for a new purpose, we will update this Privacy Policy and notify you in advance.

5 Cookies and Tracking

7o77 uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. Cookies help us keep you logged in, remember your language and display preferences, and identify technical issues.

The types of cookies 7o77 uses are:

• Essential cookies — required for the platform to function. These cannot be disabled without breaking core features like login and account access.
• Functional cookies — remember your preferences such as language settings and display options.
• Analytics cookies — help us understand which pages and games are most popular so we can improve the platform. Data collected is aggregated and not linked to individual players.
• Security cookies — detect unusual login activity and protect your account from unauthorised access.

7o77 does not use third-party advertising cookies or tracking pixels that follow you across other websites. You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies may affect your ability to use certain features of 7o77.

6 Data Retention

7o77 retains your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are:

• Account and identity data is retained for the duration of your account plus five years after closure, in line with standard anti-money laundering requirements.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for two years from the date of the last interaction.
• Technical and usage data is retained for up to 12 months and then anonymised or deleted.

When your data is no longer needed, 7o77 securely deletes or anonymises it so it can no longer be linked back to you. If you request deletion of your account, we will process your request in accordance with our legal obligations and notify you of the outcome.

7 Your Rights

As a 7o77 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected] and we will respond within a reasonable timeframe.

• Right to access — you can request a copy of the personal data 7o77 holds about you at any time.
• Right to correction — if any of your data is inaccurate or incomplete, you can ask us to correct it.
• Right to deletion — you can request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances.
• Right to data portability — you can request your data in a structured, machine-readable format.
• Right to object — you can object to us processing your data for direct marketing purposes at any time.

8 Data Security

7o77 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse. These include:

• SSL/TLS encryption for all data transmitted between your device and 7o77 servers.
• Encryption of sensitive data stored in our databases, including payment information and identity documents.
• Strict access controls ensuring only authorised 7o77 staff can access personal data, and only when required.
• Regular security audits and penetration testing of the 7o77 platform.
• Two-factor authentication options for player accounts to prevent unauthorised login.
• Continuous monitoring of platform activity to detect and respond to security incidents promptly.

While 7o77 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you become aware of any security vulnerability or suspect your account has been compromised, please contact our support team immediately.

9 Children's Privacy

7o77 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use 7o77 or provide any personal information to us.

If 7o77 becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you are a parent or guardian and believe your child has registered on 7o77, please contact us at [email protected] and we will take immediate action.

10 Marketing Communications

With your consent, 7o77 may send you promotional messages about new games, bonuses, and special offers via email or SMS. You can opt in to marketing communications during registration or at any time through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from 7o77.
• Replying STOP to any marketing SMS from 7o77.
• Updating your communication preferences in your 7o77 account settings.
• Contacting our support team and requesting to be removed from marketing lists.

Opting out of marketing does not affect your ability to use your 7o77 account. You will still receive essential account notifications such as deposit confirmations, withdrawal updates, and security alerts regardless of your marketing preferences.

11 Changes to This Policy

7o77 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify registered players by email and update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of 7o77 after any changes have been published constitutes your acceptance of the updated policy. If you do not agree with any changes, please stop using 7o77 and contact support to close your account.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7o77 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Platform: Live chat available inside your 7o77 account
• Response time: We aim to respond to all privacy-related enquiries within 48 hours

For data deletion requests or requests to access your personal data, please email us with the subject line "Data Request" and include your registered account details so we can locate your records quickly.